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 Garden Beautiful in California NEW by Ernest Braunton $16.54 End Date: Wednesday May-23-2012 15:06:54 PDT Buy It Now for only: $16.54 Buy It Now | Add to watch list |
 Mikasa Garden Rhapsody Creamer CAC85 $12.97 End Date: Wednesday May-23-2012 15:06:56 PDT Buy It Now for only: $12.97 Buy It Now | Add to watch list |
 Leaning Vase Fountain Kit -water feature-bubbler-bubblers-garden-landscape-DIY $128.25 End Date: Wednesday May-23-2012 15:06:56 PDT Bid now | Add to watch list |
 LITTLE TIKES REPLACEMENT MAIL FOR THE ACTIVITY GARDEN, AND OR BUSY BEE MAILBOX $3.99 End Date: Wednesday May-23-2012 15:06:59 PDT Bid now | Add to watch list |
 Leaning Vase Fountain Kit-water feature/bubbler/garden $128.25 End Date: Wednesday May-23-2012 15:06:59 PDT Bid now | Add to watch list |
 Leaning Vase Fountain-water feature-bubbler-bubblers-garden-pond-aeration-decor $58.50 End Date: Wednesday May-23-2012 15:07:05 PDT Bid now | Add to watch list |
 How to Lay Out a Garden NEW by Edward Kemp $23.88 End Date: Wednesday May-23-2012 15:07:06 PDT Buy It Now for only: $23.88 Buy It Now | Add to watch list |
 Custom Made Valance New Hawaiian Garden $18.00 End Date: Wednesday May-23-2012 15:07:06 PDT Bid now | Add to watch list |
 Leaning Vase Fountain-water feature/bubbler/garden/pond $58.50 End Date: Wednesday May-23-2012 15:07:08 PDT Bid now | Add to watch list |
 LED 3-lights-ponds, fountains, landscape, garden, pool $47.65 End Date: Wednesday May-23-2012 15:07:16 PDT Bid now | Add to watch list |
 Oakland CA postcard Formal Public Rose Garden aerial view 1945 vintage $3.99 End Date: Wednesday May-23-2012 15:07:22 PDT Buy It Now for only: $5.99 Buy It Now | Bid now | Add to watch list |
 Aristocrats of the Garden NEW by Ernest Wilson $20.96 End Date: Wednesday May-23-2012 15:07:23 PDT Buy It Now for only: $20.96 Buy It Now | Add to watch list |
 Story of My Rock Garden NEW by Reginald Malby $13.63 End Date: Wednesday May-23-2012 15:07:25 PDT Buy It Now for only: $13.63 Buy It Now | Add to watch list |
 Country & Floral Floral Garden Area Rug 5' x 8' Ivory Hand-tufted $199.00 End Date: Wednesday May-23-2012 15:07:25 PDT Buy It Now for only: $199.00 Buy It Now | Add to watch list |
 SWITZERLAND ~ SCHWEIZ ~ 1937 GRAND ST. BERNARD ~ SWISS MONKS IN GARDEN ~ RPPC $9.99 End Date: Wednesday May-23-2012 15:07:25 PDT Bid now | Add to watch list |
 Puppy Love Solar Light-Up Garden Statue $41.95 End Date: Wednesday May-23-2012 15:07:31 PDT Buy It Now for only: $41.95 Buy It Now | Add to watch list |
 Book of Garden Furniture NEW by Charles Thonger $13.54 End Date: Wednesday May-23-2012 15:07:32 PDT Buy It Now for only: $13.54 Buy It Now | Add to watch list |
 NWT Harley XL White Sunset Gardens Burnout Top Shirt $24.99 (2 Bids) End Date: Wednesday May-23-2012 15:07:34 PDT Bid now | Add to watch list |
 American Home Garden NEW by Alexander Watson $27.67 End Date: Wednesday May-23-2012 15:07:38 PDT Buy It Now for only: $27.67 Buy It Now | Add to watch list |
 Practical Landscape Gardening NEW by Robert Cridland $18.00 End Date: Wednesday May-23-2012 15:07:41 PDT Buy It Now for only: $18.00 Buy It Now | Add to watch list |
 Original oil painting by Pierre Raby,Tea cups series: "Hanging gardens" $375.00 End Date: Wednesday May-23-2012 15:07:43 PDT Bid now | Add to watch list |
 Well-Considered Garden NEW by Francis King $21.69 End Date: Wednesday May-23-2012 15:07:44 PDT Buy It Now for only: $21.69 Buy It Now | Add to watch list |
 The Garden: A History in Landscape and Art 1999 Hc A444 $14.99 End Date: Wednesday May-23-2012 15:07:50 PDT Buy It Now for only: $14.99 Buy It Now | Add to watch list |
 LED Large Pond/Fountain White Light -4.8 Watt -water-landscape-garden-photocell $64.26 End Date: Wednesday May-23-2012 15:07:50 PDT Bid now | Add to watch list |
 LED Light Fountain Kit-w/1000 gph pump/white lights-pond/water garden/feature $236.50 End Date: Wednesday May-23-2012 15:07:53 PDT Bid now | Add to watch list |
 Rick Nelson Garden Party LP Near Mint vinyl From Germany $15.00 End Date: Wednesday May-23-2012 15:07:53 PDT Buy It Now for only: $15.00 Buy It Now | Add to watch list |
 Laini's Ladies Fairy Ornament Coffee Garden Faeries Faery New Ornament! $11.50 (2 Bids) End Date: Wednesday May-23-2012 15:07:54 PDT Bid now | Add to watch list |
 Gardening for Young and Old NEW by Joseph Harris $15.09 End Date: Wednesday May-23-2012 15:07:55 PDT Buy It Now for only: $15.09 Buy It Now | Add to watch list |
 Quickutz "4 x 8 GARDEN Mini Alphabet Set" $14.99 End Date: Wednesday May-23-2012 15:07:56 PDT Buy It Now for only: $14.99 Buy It Now | Add to watch list |
 JAPANESE Porcelain Decor Fan Birds Lotus Flowers Kutani Oriental Garden $11.99 End Date: Wednesday May-23-2012 15:07:57 PDT Buy It Now for only: $14.99 Buy It Now | Bid now | Add to watch list |
 LED Pond/Fountain Light 1.6 Watt -water garden-landscape-lighting-photocell-koi $40.46 End Date: Wednesday May-23-2012 15:07:57 PDT Bid now | Add to watch list |
 Garden Vegetables NEW by Fearing Jr. Burr $21.69 End Date: Wednesday May-23-2012 15:08:00 PDT Buy It Now for only: $21.69 Buy It Now | Add to watch list |
 LED Pond/Fountain Light-1.6 watt water garden-landscape $40.46 End Date: Wednesday May-23-2012 15:08:02 PDT Bid now | Add to watch list |
 Rock Gardening for Amateurs NEW by Harry Thomas $22.42 End Date: Wednesday May-23-2012 15:08:04 PDT Buy It Now for only: $22.42 Buy It Now | Add to watch list |
 LED Waterfall Stream & Pond Light-submersible-landscape-water garden-1 watt-12v $49.25 End Date: Wednesday May-23-2012 15:08:05 PDT Bid now | Add to watch list |
 SMALL ZACK & ZOEY SPRING GARDEN DOG HARNESS $9.49 End Date: Wednesday May-23-2012 15:08:06 PDT Bid now | Add to watch list |
 Light/Fogger Combo-1 Disc Mist Maker/10w Submersible Light-pond-water garden-fog $48.85 End Date: Wednesday May-23-2012 15:08:09 PDT Bid now | Add to watch list |
 Garden Guide, the Amateur Gardener's Handbook NEW $17.27 End Date: Wednesday May-23-2012 15:08:10 PDT Buy It Now for only: $17.27 Buy It Now | Add to watch list |
 BETTER HOMES & GARDENS January 1935 $7.50 End Date: Wednesday May-23-2012 15:08:15 PDT Buy It Now for only: $7.50 Buy It Now | Add to watch list |
 3 MUSES PLAQUE Cast Stone 11" Outdoor GARDEN $49.95 End Date: Wednesday May-23-2012 15:08:16 PDT Buy It Now for only: $49.95 Buy It Now | Add to watch list |
3 MUSES PLAQUE Cast Stone 11" Outdoor GARDEN $49.95 End Date: Wednesday May-23-2012 15:08:16 PDT Buy It Now for only: $49.95 Buy It Now | Add to watch list |
3 MUSES PLAQUE Cast Stone 11" Outdoor GARDEN $49.95 End Date: Wednesday May-23-2012 15:08:16 PDT Buy It Now for only: $49.95 Buy It Now | Add to watch list |
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3 MUSES PLAQUE Cast Stone 11" Outdoor GARDEN $49.95 End Date: Wednesday May-23-2012 15:08:16 PDT Buy It Now for only: $49.95 Buy It Now | Add to watch list |
3 MUSES PLAQUE Cast Stone 11" Outdoor GARDEN $49.95 End Date: Wednesday May-23-2012 15:08:16 PDT Buy It Now for only: $49.95 Buy It Now | Add to watch list |
 Gardening for Money NEW by Charles Barnard $20.96 End Date: Wednesday May-23-2012 15:08:21 PDT Buy It Now for only: $20.96 Buy It Now | Add to watch list |
 Little Giant K-5000 Solids Handling Pond/Waterfall Pump -water garden-koi fish $488.50 End Date: Wednesday May-23-2012 15:08:25 PDT Bid now | Add to watch list |
 California Gardens NEW by Eugene Otto Murmann $12.09 End Date: Wednesday May-23-2012 15:08:27 PDT Buy It Now for only: $12.09 Buy It Now | Add to watch list |
 Fabric Appliques- Iron On Applique Kit - 55130 - Garden Kitty $3.99 End Date: Wednesday May-23-2012 15:08:35 PDT Buy It Now for only: $3.99 Buy It Now | Add to watch list |
 Farm House Home and Garden Metal Sign $20.00 End Date: Wednesday May-23-2012 15:08:35 PDT Buy It Now for only: $20.00 Buy It Now | Add to watch list |
 ~ENGLISH GARDEN~Oneida~Custom Spoon Pendant~Free Ship~ $12.50 End Date: Wednesday May-23-2012 15:08:39 PDT Buy It Now for only: $12.50 Buy It Now | Add to watch list |
 How to Make the Garden Pay NEW by Greiner Tuisco Greine $18.00 End Date: Wednesday May-23-2012 15:08:40 PDT Buy It Now for only: $18.00 Buy It Now | Add to watch list |
 4 1989 MCDONALD'S PLATESMILKSHAKE LAKE, McNUGGET BAND, HAMBURGER U, FF GARDEN $9.95 (1 Bid) End Date: Wednesday May-23-2012 15:08:40 PDT Bid now | Add to watch list |
 Magic Pond & Garden Light - High Powered Warm LED (16W)-submersible/flood/bright $178.50 End Date: Wednesday May-23-2012 15:08:40 PDT Bid now | Add to watch list |
 Magic Pond & Garden Light - White LED (5W) -underwater-energy efficient-fountain $69.85 End Date: Wednesday May-23-2012 15:08:45 PDT Bid now | Add to watch list |
 TIGERLILY Spring Garden Party Collection Pixie Couture pattern Corbett Mirabilia $10.99 End Date: Wednesday May-23-2012 15:08:49 PDT Buy It Now for only: $10.99 Buy It Now | Add to watch list |
 California Vegetables in Garden and Field NEW $21.69 End Date: Wednesday May-23-2012 15:08:50 PDT Buy It Now for only: $21.69 Buy It Now | Add to watch list |
 Manual 12-volt 20-watt Pond Light Transformer -lighting-water garden-led-halogen $33.85 End Date: Wednesday May-23-2012 15:08:52 PDT Bid now | Add to watch list |
 Gas Station Home and Garden Metal Sign $19.99 End Date: Wednesday May-23-2012 15:08:53 PDT Buy It Now for only: $19.99 Buy It Now | Add to watch list |
 Hampton Garden Certified International Waites Iris Bowl $12.74 End Date: Wednesday May-23-2012 15:08:55 PDT Buy It Now for only: $12.74 Buy It Now | Add to watch list |
 American Gardener's Assistant NEW by Thomas Bridgeman $26.94 End Date: Wednesday May-23-2012 15:08:55 PDT Buy It Now for only: $26.94 Buy It Now | Add to watch list |
 Vegetable Garden NEW by James Hogg $13.54 End Date: Wednesday May-23-2012 15:08:59 PDT Buy It Now for only: $13.54 Buy It Now | Add to watch list |
 In the Garden Monet 11"x14" Garden canvas print $19.99 End Date: Wednesday May-23-2012 15:09:01 PDT Buy It Now for only: $21.99 Buy It Now | Bid now | Add to watch list |
 New Gardening NEW by Walter Wright $26.94 End Date: Wednesday May-23-2012 15:09:02 PDT Buy It Now for only: $26.94 Buy It Now | Add to watch list |
 The Secret Garden (VHS, 1994) $1.49 End Date: Wednesday May-23-2012 15:09:02 PDT Buy It Now for only: $1.69 Buy It Now | Bid now | Add to watch list |
 MATALA 2-pk POND GREEN FILTER MATS/Koi/Media/Pad 39"x48"-filtration-water garden $229.75 End Date: Wednesday May-23-2012 15:09:04 PDT Bid now | Add to watch list |
 Carlton Cards "Holiday Gardening" Lighted 1983 $19.99 End Date: Wednesday May-23-2012 15:09:08 PDT Bid now | Add to watch list |
 Stanley Handhelpers Cowhide Leather Gloves Size Large Great Gardening Gloves $8.95 End Date: Wednesday May-23-2012 15:09:17 PDT Bid now | Add to watch list |
 Forcing Garden NEW by Samuel Wood $18.73 End Date: Wednesday May-23-2012 15:09:19 PDT Buy It Now for only: $18.73 Buy It Now | Add to watch list |
 English Vegetable Garden NEW by Country Life Limited $22.42 End Date: Wednesday May-23-2012 15:09:26 PDT Buy It Now for only: $22.42 Buy It Now | Add to watch list |
 Antique Vintage Cherub Statue Cream White Chippy Chic French Garden $120.00 End Date: Wednesday May-23-2012 15:09:26 PDT Buy It Now for only: $120.00 Buy It Now | Add to watch list |
 Matala 3 Color-Pack Pond Filter Mat/Media/Pad 12"x12" -water garden-filtration $31.65 End Date: Wednesday May-23-2012 15:09:27 PDT Bid now | Add to watch list |
 Fast, Fresh Garden Edibles: Quick Crops for Small Spaces by Jane Courtier... $4.99 End Date: Wednesday May-23-2012 15:09:29 PDT Buy It Now for only: $4.99 Buy It Now | Add to watch list |
 NEW KURT ADLER HAND-PAINTED RESIN GARDENER'S APRON CHRISTMAS ORNAMENT, J1264 $10.16 End Date: Wednesday May-23-2012 15:09:32 PDT Buy It Now for only: $10.16 Buy It Now | Add to watch list |
 Juicy Couture Size 4 "Faded oyster watercolor painted garden" blouse so classy! $49.00 End Date: Wednesday May-23-2012 15:09:43 PDT Bid now | Add to watch list |
 32ea. 2 1/4" SQ. PROFESSIONAL PLASTIC FLOWER POTS&TRAY-GARDENING SUPPLIES $11.29 End Date: Wednesday May-23-2012 15:09:43 PDT Buy It Now for only: $11.29 Buy It Now | Add to watch list |
 Matala 3-Pk Pond Black Filter Mat/Media/Pad 12"x12" -water garden-debris-coarse $31.85 End Date: Wednesday May-23-2012 15:09:47 PDT Bid now | Add to watch list |
 Leeds Canal Gardens 1910 RP Postcard 0420 $4.74 End Date: Wednesday May-23-2012 15:09:49 PDT Buy It Now for only: $4.74 Buy It Now | Add to watch list |
 Barry's Fruit Garden NEW by Patrick Barry $26.22 End Date: Wednesday May-23-2012 15:09:50 PDT Buy It Now for only: $26.22 Buy It Now | Add to watch list |
 The Elms Gardens, Bellevue Ave, Newport Rhode Island Vintage Postcard! $4.77 End Date: Wednesday May-23-2012 15:09:50 PDT Bid now | Add to watch list |
 "Grandmother's Flower Garden" 278/450 limited numbered print by Delia Vestal $95.00 End Date: Wednesday May-23-2012 15:09:52 PDT Bid now | Add to watch list |
 Highway to the Reich Operation Market Garden Game $170.00 End Date: Wednesday May-23-2012 15:09:57 PDT Buy It Now for only: $170.00 Buy It Now | Add to watch list |
 "Patriotic Sunflowers" Garden Flag by Premier $6.00 End Date: Wednesday May-23-2012 15:09:57 PDT Bid now | Add to watch list |
 Primitive Country Saltbox House, Stars, Blackbirds Garden Flag $10.95 End Date: Wednesday May-23-2012 15:10:01 PDT Buy It Now for only: $10.95 Buy It Now | Add to watch list |
 Royal Albert England Porcelain China Cottage Garden Year Series Winter Plate $29.99 End Date: Wednesday May-23-2012 15:10:01 PDT Buy It Now for only: $29.99 Buy It Now | Add to watch list |
 MATALA 3-pk POND GREEN FILTER MAT/Koi/Media/Pad 39"x48" -skimmer-water garden $298.50 End Date: Wednesday May-23-2012 15:10:04 PDT Bid now | Add to watch list |
 Forcing, Fruit, and Kitchen Gardener NEW $24.60 End Date: Wednesday May-23-2012 15:10:05 PDT Buy It Now for only: $24.60 Buy It Now | Add to watch list |
 VINTAGE RED ROSES~counted cross stitch pattern #275~Flowers Floral Garden Chart $9.95 End Date: Wednesday May-23-2012 15:10:05 PDT Buy It Now for only: $9.95 Buy It Now | Add to watch list |
 LOT 8 HOLMES & EDWARDS SPRING GARDEN SILVERPLATE Knives Knife $14.99 End Date: Wednesday May-23-2012 15:10:07 PDT Buy It Now for only: $16.99 Buy It Now | Bid now | Add to watch list |
 Matala 3-Pk Pond Green Filter Mat/Media/Pad 12"x12"-water garden-medium density $31.85 End Date: Wednesday May-23-2012 15:10:08 PDT Bid now | Add to watch list |
 Gardening for Pleasure NEW by Peter Henderson $23.15 End Date: Wednesday May-23-2012 15:10:09 PDT Buy It Now for only: $23.15 Buy It Now | Add to watch list |
 MATALA 3-pk POND GREEN FILTER MATS/24"x39"Pad/Koi/Media/water garden/fish/pool $149.85 End Date: Wednesday May-23-2012 15:10:12 PDT Bid now | Add to watch list |
 Vintage Postcard Spanish Garden Ghost Tree Lambert Garden, Portland Oregon #1571 $4.00 End Date: Wednesday May-23-2012 15:10:13 PDT Bid now | Add to watch list |
 The Gourmet Gardener: Everything You Need To Know to Grow and Prepare The Fine.. $10.99 End Date: Wednesday May-23-2012 15:10:17 PDT Buy It Now for only: $10.99 Buy It Now | Add to watch list |
 The Gourmet Gardener: Everything You Need To Know to Grow and Prepare The Fine.. $48.82 End Date: Wednesday May-23-2012 15:10:18 PDT Buy It Now for only: $48.82 Buy It Now | Add to watch list |
 Cricut Imagine Lori's Garden Cartridge Brand-New $10.50 (3 Bids) End Date: Wednesday May-23-2012 15:10:18 PDT Bid now | Add to watch list |
 Villeroy & Boch French Garden Mug $13.99 End Date: Wednesday May-23-2012 15:10:22 PDT Buy It Now for only: $15.99 Buy It Now | Bid now | Add to watch list |
 Wallpaper Sticker DAISY GARDEN 185-SS58211 - S $11.99 End Date: Wednesday May-23-2012 15:10:22 PDT Buy It Now for only: $11.99 Buy It Now | Add to watch list |
Wallpaper Sticker DAISY GARDEN 185-SS58211 - S $17.99 End Date: Wednesday May-23-2012 15:10:22 PDT Buy It Now for only: $17.99 Buy It Now | Add to watch list |
 Disney Princess Garden Estate Flag $18.99 End Date: Wednesday May-23-2012 15:10:23 PDT Buy It Now for only: $18.99 Buy It Now | Add to watch list |
 Coastal Gardening $13.28 End Date: Wednesday May-23-2012 15:10:24 PDT Buy It Now for only: $13.28 Buy It Now | Add to watch list |
Simple Tricks- Holding on to Clients in the CPA Industry
Retailers can offer temptingly low prices and interesting products to win steady patronage, but financial service professionals must be a bit more strategic to ensure their clients stick around. Coming across as professional with CPA websites and making sure their work is always impeccable are a nice start in satisfying clients - but is this really enough? CPA practices need to do better than that to make sure their best clients stick with them.
Check out the following pointers for how to better retain accounting clients.
Use Client-Centered Tools Like CPA Websites
When the job is all about numbers, a personal feel is sometimes difficult to establish. Try the following actions to give your firm more of a human face:
- Keep small personal notes on each client. Ask about their children, their career, or their success in school next time you see them; it gives you instant likability.
- Make follow-up calls to ensure clients have no further questions, that their tax forms were processed correctly, and that their business is doing well.
- For clients who use Facebook and Twitter, set up social media accounts so you can easily answer questions in real time.
- Set up a web presence. Savvy CPAs invest in CPA websites so they can offer their clients the latest in convenience, such as client portals and the ability to pay their fees online.
Be Realistic, But Deliver Superior Service
It's important not to set your clients' expectations too high. For instance, they should know that if they turn in their tax materials within a week of tax day, you likely won't be able to complete their return on time.
Of course, don't become complacent; work hard to deliver the best possible service in each case. And if you make a big push and DO get taxes done by the 15th even though materials were late, be sure to point out your extra effort.
Another way to exceed client expectations is with fine CPA websites. Having a fully loaded website with online payroll services, QuickBooks training and support, and a client portal is definitely a huge advantage to your clients. They may not be expecting such such convenient, time-saving tools, so this is a great way to impress them.
Act with Integrity
Unfortunately, many people automatically assume those who deal with financial matters are dishonest. Given this reality, accountants and CPAs have a bit of an uphill battle when it comes to establishing trust.
To combat this, never stretch the truth and always provide bad news in a gentle, straightforward manner.
Return Calls and Emails Within an Hour
Hard-to-reach businesses lose customers. When clients are worried about money, waiting hours or days for a return phone call provides ample time for increased fears.
Make it a priority to get back to clients, no matter how seemingly insignificant their question. Get in touch by email or phone - you don't need to have the answer, but at least assure them that you're looking into their question.
Never Pretend to Be Someone You're Not
People like to work with other human beings, not robots. If you're funny, be funny. If you're more reserved, be warm and friendly, but don't force yourself to be more talkative than you feel. Not every client will see your personality as a fit for theirs, but that's okay. When you try too hard to be likable to everyone who comes through your door, you end up being unlikable to most.
Practicing the finer points of client retention is critical for all service professionals, accountants included. CPA websites, social media platforms, and common courtesy are truly vital when trying to retain clients. If you give your best energy to satisfying the clients that bring in the most money, then it should become possible to cut back on recruiting new prospects, or even cross it off your to-do list altogether.