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 Faux Stone Basalt Fountain-3 Columns-water garden-rock bubbler-patio/deck/yard $418.50 End Date: Wednesday May-23-2012 14:59:55 PDT Bid now | Add to watch list |
 The Garden Step-by-Step Guide to Transform your Garden Hardback Book $5.99 End Date: Wednesday May-23-2012 14:59:57 PDT Buy It Now for only: $5.99 Buy It Now | Add to watch list |
 SLOVENIA 2 EURO PP COIN 2010 - "BOTANIC GARDEN" - PROOF $23.90 End Date: Wednesday May-23-2012 14:59:58 PDT Buy It Now for only: $23.90 Buy It Now | Add to watch list |
 FilterFall 17" Wide Waterfall Spillway -pond-water garden-koi-fish-filtration-L $163.98 End Date: Wednesday May-23-2012 14:59:59 PDT Bid now | Add to watch list |
 QUILT PATTERN ...DOWN THE GARDEN PATH $0.99 End Date: Wednesday May-23-2012 15:00:02 PDT Bid now | Add to watch list |
 Cow Face Home and Garden Metal Sign $19.99 End Date: Wednesday May-23-2012 15:00:02 PDT Buy It Now for only: $19.99 Buy It Now | Add to watch list |
 FISH MATE UV+Bio Pond Filter-16watt/light/tube/clarifier/sterilizer/water garden $266.75 End Date: Wednesday May-23-2012 15:00:05 PDT Bid now | Add to watch list |
 WEDDING GENERAL LARGE GARDEN FLAG "JUST MARRIED" $19.49 End Date: Wednesday May-23-2012 15:00:06 PDT Bid now | Add to watch list |
 Stone MAMA & BABY QUAIL SET Cement Garden Bird Lawn Yard Statue use by birdbath $32.99 End Date: Wednesday May-23-2012 15:00:09 PDT Buy It Now for only: $79.99 Buy It Now | Bid now | Add to watch list |
 CORELLE/CORNING/JAY IMPORTS=MY GARDEN NAPKIN HOLDER $5.95 (1 Bid) End Date: Wednesday May-23-2012 15:00:09 PDT Bid now | Add to watch list |
 FISH MATE UV+Bio Pond Filter-8 watt/light/tube/clarifier/sterilizer/water garden $198.75 End Date: Wednesday May-23-2012 15:00:09 PDT Bid now | Add to watch list |
 SPRING SUMMER OUTDOOR LAWN DAISIES FLOWERS MINI GARDEN FLAG "MEADOW" $11.49 End Date: Wednesday May-23-2012 15:00:10 PDT Bid now | Add to watch list |
 SPRING SUMMER OUTDOOR LAWN USA MINI GARDEN FLAG "PATRIOTIC FLOWERS" $11.49 End Date: Wednesday May-23-2012 15:00:10 PDT Bid now | Add to watch list |
 Fish Pond & Water Garden All Natural Algae Control -string-iongen-koi safe-kit $59.85 End Date: Wednesday May-23-2012 15:00:12 PDT Bid now | Add to watch list |
 Weeds Wildflowers Home and Garden Vintage Metal Sign $17.00 End Date: Wednesday May-23-2012 15:00:15 PDT Buy It Now for only: $17.00 Buy It Now | Add to watch list |
 Fish Pond & Water Garden all Natural Algae Control! $59.85 End Date: Wednesday May-23-2012 15:00:15 PDT Bid now | Add to watch list |
 4 Better Homes and Gardens Book Lot $10.79 End Date: Wednesday May-23-2012 15:00:15 PDT Buy It Now for only: $10.79 Buy It Now | Add to watch list |
 Welcome Cow Home and Garden Metal Sign $20.00 End Date: Wednesday May-23-2012 15:00:16 PDT Buy It Now for only: $20.00 Buy It Now | Add to watch list |
 Fish Wind Chime-nautical windchime-garden gift-ocean theme-water-goldfish-pond $18.50 End Date: Wednesday May-23-2012 15:00:19 PDT Bid now | Add to watch list |
 10'x10' Replacement Canopy Top Garden Patio Gazebo Shade 10x10 FT GREEN $47.95 End Date: Wednesday May-23-2012 15:00:20 PDT Bid now | Add to watch list |
 OLD GARDEN DUSTER $9.99 End Date: Wednesday May-23-2012 15:00:22 PDT Bid now | Add to watch list |
 Flex 1000 Pond & Water Garden Pump-koi/waterfall/fish $238.55 End Date: Wednesday May-23-2012 15:00:22 PDT Bid now | Add to watch list |
 Flex 2000 Pond/Water Garden Pump-koi/waterfall/fish-submersible-energy efficient $292.55 End Date: Wednesday May-23-2012 15:00:26 PDT Bid now | Add to watch list |
 SPRING SUMMER LARGE GARDEN FLAG "LADYBUG DAISY" $19.49 End Date: Wednesday May-23-2012 15:00:26 PDT Bid now | Add to watch list |
 ANTIQUE VTG 3 CONCRETE OUTDOOR GARDEN PLANTERS LARGE FOOTED URNS $200.00 End Date: Wednesday May-23-2012 15:00:27 PDT Bid now | Add to watch list |
 Honey Ceramic Outdoor Garden Solar Water Fountain $149.99 End Date: Wednesday May-23-2012 15:00:28 PDT Buy It Now for only: $149.99 Buy It Now | Add to watch list |
 Flex 3000 Pond & Water Garden Pump-koi/waterfall/fish $337.65 End Date: Wednesday May-23-2012 15:00:29 PDT Bid now | Add to watch list |
 SPRING SUMMER OUTDOOR LAWN FLOWERS DAISIES LARGE GARDEN FLAG "DAISY WELCOME" $19.49 End Date: Wednesday May-23-2012 15:00:30 PDT Bid now | Add to watch list |
 SPRING SUMMER OUTDOOR LAWN FLOWERS MINI GARDEN FLAG "POPPIES AND DAISIES" $11.49 End Date: Wednesday May-23-2012 15:00:31 PDT Bid now | Add to watch list |
 Mei-Hui Chen / Foot Painter : "ORIENTAL GARDEN" - Blank Notecard! $2.49 End Date: Wednesday May-23-2012 15:00:33 PDT Buy It Now for only: $2.49 Buy It Now | Add to watch list |
 MINATURE BASKET GREAT FOR A PICNIC OR FOR YOUR GARDEN VINTAGE $3.99 End Date: Wednesday May-23-2012 15:00:38 PDT Bid now | Add to watch list |
 SPRING SUMMER OUTDOOR LAWN FLOWERS MINI GARDEN FLAG "GERANIUM BASKET" $11.49 End Date: Wednesday May-23-2012 15:00:38 PDT Bid now | Add to watch list |
 Jacksonville Jaguars Applique Garden / Window Flag NFL $9.99 End Date: Wednesday May-23-2012 15:00:42 PDT Buy It Now for only: $9.99 Buy It Now | Add to watch list |
 Snowy Egrets Garden Brilliance (12" x 18" Approx ) Garden Size Flag PR 51469 $10.99 End Date: Wednesday May-23-2012 15:00:43 PDT Buy It Now for only: $10.99 Buy It Now | Add to watch list |
 Candies Womens Size XL Garden Mist Rayon Blend Black Stretch Sundress NWT $58 $25.99 End Date: Wednesday May-23-2012 15:00:47 PDT Bid now | Add to watch list |
 NEW 1989 PRECIOUS MOMENTS BLESS THIS EARTH WATERING CAN & GARDEN TOOLS~COLLECTOR $14.99 End Date: Wednesday May-23-2012 15:00:48 PDT Buy It Now for only: $16.99 Buy It Now | Bid now | Add to watch list |
 SPRING SUMMER OUTDOOR LAWN FLOWERS LARGE GARDEN FLAG "POTTED GERANIUMS" $19.49 End Date: Wednesday May-23-2012 15:00:48 PDT Bid now | Add to watch list |
 Floating Swan Decoy -Canadian geese control/deterrent-pond-water-garden-lake-koi $69.75 End Date: Wednesday May-23-2012 15:00:52 PDT Bid now | Add to watch list |
 LOT OF 15~CROSS STITCH PATTERNS~FLOWERS,FRUIT,COLONIAL GARDENS,BERRIES,HOUSES $15.95 End Date: Wednesday May-23-2012 15:00:56 PDT Buy It Now for only: $15.95 Buy It Now | Add to watch list |
 The Secret Garden Book and Charm by Frances Hodgson Burnett 069401110X $4.97 End Date: Wednesday May-23-2012 15:00:57 PDT Buy It Now for only: $5.47 Buy It Now | Bid now | Add to watch list |
 A Garden of Love Blossoms in a Mother's Heart Tapestry Pillow Cover Shell NEW $8.50 End Date: Wednesday May-23-2012 15:00:57 PDT Buy It Now for only: $10.50 Buy It Now | Bid now | Add to watch list |
 Floating Water Fountain with White LED Lights (600gph) -pond-garden-aeration-koi $189.85 (1 Bid) End Date: Wednesday May-23-2012 15:00:58 PDT Bid now | Add to watch list |
 Croton Flower Garden New Women's Watch 3 Dials-3 Crowns-3 Movts-3 New Batteries $58.00 (2 Bids) End Date: Wednesday May-23-2012 15:01:01 PDT Bid now | Add to watch list |
 Floating Water Hyacinth/Lettuce Island Plant Protector 36"-garden-pond-koi proof $48.75 End Date: Wednesday May-23-2012 15:01:01 PDT Bid now | Add to watch list |
 Stylish Solar, Stainless Steel, LED, Garden Lights $9.99 End Date: Wednesday May-23-2012 15:01:01 PDT Buy It Now for only: $9.99 Buy It Now | Add to watch list |
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Stylish Solar, Stainless Steel, LED, Garden Lights $18.99 End Date: Wednesday May-23-2012 15:01:01 PDT Buy It Now for only: $18.99 Buy It Now | Add to watch list |
Stylish Solar, Stainless Steel, LED, Garden Lights $29.99 End Date: Wednesday May-23-2012 15:01:01 PDT Buy It Now for only: $29.99 Buy It Now | Add to watch list |
Stylish Solar, Stainless Steel, LED, Garden Lights $35.99 End Date: Wednesday May-23-2012 15:01:01 PDT Buy It Now for only: $35.99 Buy It Now | Add to watch list |
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Stylish Solar, Stainless Steel, LED, Garden Lights $40.00 End Date: Wednesday May-23-2012 15:01:01 PDT Buy It Now for only: $40.00 Buy It Now | Add to watch list |
 Easy Gardener 1623 40"X36' NAT WEED BLOCK $15.26 End Date: Wednesday May-23-2012 15:01:03 PDT Buy It Now for only: $15.26 Buy It Now | Add to watch list |
 QUILT PATTERN ....GINGER'S FLOWER GARDEN $0.99 End Date: Wednesday May-23-2012 15:01:05 PDT Bid now | Add to watch list |
 Bright Green Bird Butterfly Welcome Rock Garden Home Summer Decor 7" NEW T1873 $14.59 End Date: Wednesday May-23-2012 15:01:09 PDT Buy It Now for only: $14.59 Buy It Now | Add to watch list |
 Fountain Defoamer- 1gal.-removes foam from Ponds, Fountains, & Water Gardens $66.75 End Date: Wednesday May-23-2012 15:01:15 PDT Bid now | Add to watch list |
 50 NEW Wholesale Bath & Beauty Items * Cosmetic Garden HBA Lot - Soap - Lotion $177.77 End Date: Wednesday May-23-2012 15:01:16 PDT Buy It Now for only: $197.87 Buy It Now | Bid now | Add to watch list |
 Her Love of Flowers Blooming Gardeners Gift Basket Bucket $47.99 End Date: Wednesday May-23-2012 15:01:18 PDT Buy It Now for only: $52.99 Buy It Now | Bid now | Add to watch list |
 Madison Square Garden, New York 1960s Vintage Postcard Knicks, Rangers! $4.77 End Date: Wednesday May-23-2012 15:01:18 PDT Bid now | Add to watch list |
 FRUIT TREE NET/NETTING-Fish-Bird-Garden-Pond 26'x45' $82.85 End Date: Wednesday May-23-2012 15:01:18 PDT Bid now | Add to watch list |
 How Does Your Garden Grow Basket Quilt Pillow Pattern $15.00 End Date: Wednesday May-23-2012 15:01:20 PDT Buy It Now for only: $15.00 Buy It Now | Add to watch list |
 Madison Square Garden, New York 1960s Vintage Postcard Knicks, Rangers, NBA, NHL $4.77 End Date: Wednesday May-23-2012 15:01:20 PDT Bid now | Add to watch list |
 Galapagos Tortoise Sculpture-granite turtle/lawn/garden decor-stone carving/gift $495.00 End Date: Wednesday May-23-2012 15:01:23 PDT Bid now | Add to watch list |
 Garden Paradise-EASY DIY pond/water garden kit-w/pump $147.75 End Date: Wednesday May-23-2012 15:01:28 PDT Bid now | Add to watch list |
 New Evergreen Spring Garden Flag Hummingbird $9.00 End Date: Wednesday May-23-2012 15:01:34 PDT Buy It Now for only: $9.00 Buy It Now | Add to watch list |
 Lot Of 2 Daisy Kingdom Creative Collar Kits: Drying Flowers & Harvest Garden $4.99 End Date: Wednesday May-23-2012 15:01:36 PDT Buy It Now for only: $5.99 Buy It Now | Bid now | Add to watch list |
 Geyser Submersible Pump 4700 gph-pond-waterfall-water garden-pool-koi-Tsurumi $424.75 End Date: Wednesday May-23-2012 15:01:39 PDT Bid now | Add to watch list |
 Gardening Month by Month in Michigan by Tim Wood (20... $9.95 End Date: Wednesday May-23-2012 15:01:40 PDT Buy It Now for only: $9.95 Buy It Now | Add to watch list |
 Goldfish Pond Spitter/ Fountain -water garden-spouter-decorative-fish-coral $29.85 End Date: Wednesday May-23-2012 15:01:42 PDT Bid now | Add to watch list |
 Granite Garden Light 36 LED Color Change - Pond/Garden $79.50 End Date: Wednesday May-23-2012 15:01:45 PDT Bid now | Add to watch list |
 John Deere 316 Lawn & Garden Parts Manual $52.95 End Date: Wednesday May-23-2012 15:01:46 PDT Buy It Now for only: $52.95 Buy It Now | Add to watch list |
 Gray Matala Mat 22" Diameter Filter-pond bio media-pad-koi-water garden-skimmer $76.55 End Date: Wednesday May-23-2012 15:01:48 PDT Bid now | Add to watch list |
 HARD PHONE COVER CASE SKIN SNAP ON FACE PLACE 4 SAMSUNG SCH-R375C STRAIGHT TALK $7.94 End Date: Wednesday May-23-2012 15:01:49 PDT Buy It Now for only: $7.94 Buy It Now | Add to watch list |
 Green & Gold Fish Pond Spitter large -water garden-spouter-statuary-decorative $48.50 End Date: Wednesday May-23-2012 15:01:54 PDT Bid now | Add to watch list |
 Hidalgo Gardens & Hotel Ancira, MONTERREY, MEXICO $5.98 End Date: Wednesday May-23-2012 15:01:54 PDT Buy It Now for only: $12.99 Buy It Now | Bid now | Add to watch list |
 Green & Gold Fish Pond Spitter small -water garden-spouter-statuary-decorative $38.50 End Date: Wednesday May-23-2012 15:01:58 PDT Bid now | Add to watch list |
 WELCOME TO MY FAIRY GARDEN SIGN PLAQUE $14.22 End Date: Wednesday May-23-2012 15:02:00 PDT Buy It Now for only: $14.22 Buy It Now | Add to watch list |
 Contemporary Photography and the Garden by Ronald Jones, Robert Harrison and... $10.95 End Date: Wednesday May-23-2012 15:02:01 PDT Buy It Now for only: $10.95 Buy It Now | Add to watch list |
 1961 Better Homes & Gardens SEWING BOOK How to Guide $9.98 End Date: Wednesday May-23-2012 15:02:01 PDT Buy It Now for only: $9.98 Buy It Now | Add to watch list |
 HOME GARDEN POOL YARD PATIO *LARGE BLUE BUTTERFLY WALL DECOR* 12142 NEW $4.98 End Date: Wednesday May-23-2012 15:02:09 PDT Buy It Now for only: $4.98 Buy It Now | Add to watch list |
 Green Clean Algaecide (50lb)-pond algae control-water garden-non copper-koi safe $198.85 End Date: Wednesday May-23-2012 15:02:11 PDT Bid now | Add to watch list |
 Green Clean Algaecide 20lb -pond-algae control-granular-water garden-non copper $98.50 End Date: Wednesday May-23-2012 15:02:14 PDT Bid now | Add to watch list |
 Green Clean Algaecide Tablets (LG) -pond algae control-water garden-fish safe $77.55 End Date: Wednesday May-23-2012 15:02:22 PDT Bid now | Add to watch list |
 K&Company ENGRAVED GARDEN 36 ~ Double Sided Paper 30-619326 12x12 Scrapbooking $11.95 End Date: Wednesday May-23-2012 15:02:24 PDT Buy It Now for only: $11.95 Buy It Now | Add to watch list |
 IN THE GARDEN OF POISONOUS FLOWERS Kiernan 300 COPY SIGNED/LTD w/extra chapbook $59.50 End Date: Wednesday May-23-2012 15:02:26 PDT Buy It Now for only: $59.50 Buy It Now | Add to watch list |
 UK BEDFORD, Embankment Gardens. Used from Bedford, 1929 $3.44 End Date: Wednesday May-23-2012 15:02:29 PDT Bid now | Add to watch list |
 Bee Hive Birdhouse W/ Hanging Hook Resin Yard Garden Decor NEW I5320 $16.95 (1 Bid) End Date: Wednesday May-23-2012 15:02:30 PDT Bid now | Add to watch list |
 Green Clean Algaecide-controls string algae-fish safe-pond-water garden-granular $62.75 End Date: Wednesday May-23-2012 15:02:31 PDT Bid now | Add to watch list |
 Cat's Meow Village ACCESSORY AMISH GARDEN $3.00 End Date: Wednesday May-23-2012 15:02:36 PDT Buy It Now for only: $3.50 Buy It Now | Bid now | Add to watch list |
 Cat's Meow Village ACCESSORY COTTAGE GARDEN $4.00 End Date: Wednesday May-23-2012 15:02:36 PDT Buy It Now for only: $4.50 Buy It Now | Bid now | Add to watch list |
 2 WEDGWOOD DINNER PLATES - SARAH`S GARDEN - BLUE - NEW $31.58 End Date: Wednesday May-23-2012 15:02:37 PDT Bid now | Add to watch list |
 Isle Shoals Garden in its Glory Hassam 11"x14" Garden canvas print $19.99 End Date: Wednesday May-23-2012 15:02:38 PDT Buy It Now for only: $21.99 Buy It Now | Bid now | Add to watch list |
 Gardening Easter Bunnies $5.00 End Date: Wednesday May-23-2012 15:02:39 PDT Buy It Now for only: $5.00 Buy It Now | Add to watch list |
 Green Clean XTREME Liquid Bacteria 1 gal -pond-water garden-beneficial-koi fish $84.75 End Date: Wednesday May-23-2012 15:02:39 PDT Bid now | Add to watch list |
 Green Heron Decorative Pond Spitter/Spouter-bird-water garden-tub garden-barrel $35.65 End Date: Wednesday May-23-2012 15:02:44 PDT Bid now | Add to watch list |
 SALE Gymboree Girls Pink Striped "In The Garden" Shirt - 5 $2.99 End Date: Wednesday May-23-2012 15:02:45 PDT Buy It Now for only: $3.99 Buy It Now | Bid now | Add to watch list |
 Mushroom Rocks near Garden of the Gods, Colorado Vintage Postcard! $4.77 End Date: Wednesday May-23-2012 15:02:48 PDT Bid now | Add to watch list |
 Into the Garden Wildflowers by V.C. Andrews 0671007718 $4.97 End Date: Wednesday May-23-2012 15:02:49 PDT Buy It Now for only: $5.47 Buy It Now | Bid now | Add to watch list |
 Green Matala Mat 22" Diameter Filter-pond bio media-pad-koi-water garden-fish $76.55 End Date: Wednesday May-23-2012 15:02:50 PDT Bid now | Add to watch list |
 Hakko Air Pump 100L-pond aerator/water garden aeration-koi fish-linear aerators $397.50 End Date: Wednesday May-23-2012 15:02:54 PDT Bid now | Add to watch list |
 Coat of Arms - Family Crest for the Surname GARDENER 11x14 canvas print $19.99 End Date: Wednesday May-23-2012 15:02:55 PDT Buy It Now for only: $21.99 Buy It Now | Bid now | Add to watch list |
 Cast Iron Roses Corbels Brackets Shabby Garden Architecture French Cottage Chic $29.95 End Date: Wednesday May-23-2012 15:02:58 PDT Bid now | Add to watch list |
 Hakko Air Pump 120L-pond aerator/water garden aerators-koi -oxygen-compressor $479.75 End Date: Wednesday May-23-2012 15:02:58 PDT Bid now | Add to watch list |
Tricks for CPA Practices- Hold on to Your Clients
For stores and retail outfits, repeat customers are gained by being able to offer superior products for competitive prices - but service-based professionals like accountants need to rely on other methods to encourage their clients to stick with them. Coming across as professional with CPA websites and never making amateurish mistakes are a couple ways to impress clients - but they're only the beginning. Accounting firms find they need more strategies to make sure their clientele continue the relationship.
Here are several tips for how to retain clients.
Build Client Relationships with Tools Like CPA Websites
When the job is all about numbers, a personal feel is sometimes difficult to establish. Try the following actions to give your firm more of a human face:
- Make follow-up calls to ensure clients have no further questions, that their tax forms were processed correctly, and that their business is doing well.
- Maintain notes on your clients' personal details. Make it a habit to review the material before a meeting so you can chit-chat about your clients' kids, their new summer home, or their recent travels; it may seem gimmicky, but this one really does help make your more likable and approachable. People are more comfortable trusting financial issues to those with whom they have personal relationships.
- Establish an online presence. Successful CPA websites provide helpful tax tips and financial information for clients, as well as time-saving features like a client portal or a credit card processing service.
- For clients who use Facebook and Twitter, set up social media accounts so you can easily answer questions in real time.
Be Realistic - Then Wow Them
Be very careful not to promise the world to your clients. For instance, they should know that if they turn in their tax materials within a week of tax day, you likely won't be able to complete their return on time.
Of course, don't become complacent; work hard to deliver the best possible service in each case. And if a client does turn in her documents on the 13th and you ARE able to get her return done on time, make sure she understands you've gone above and beyond for her.
CPA websites can help here, too. Having a fully loaded website with online payroll services, QuickBooks training and support, and a client portal is definitely a huge advantage to your clients. The increased efficiency and convenience of online tools make a great impression.
Find Ways to Reveal Your Integrity
Let's face it: finance professionals don't always have a reputation for honesty and high ethical standards, especially these days. Since the deck may already be stacked against you, you must work that much harder to provide honest services.
So you must be vigilant: never lie, and always be as upfront as possible with unpleasant news, rather than beating around the bush.
Return Client Calls Right Away
Firms that are difficult to contact end up losing business. When clients are worried about money, waiting hours or days for a return phone call provides ample time for increased fears.
Make it a priority to get back to clients, no matter how seemingly insignificant their question. Follow up by phone or email as soon as you can, even if it's just to report that you'll be in touch with more information later.
Your Clients Want a Real Person - Be One!
People like to work with other human beings, not robots. So if you like to tell jokes, then tell jokes. If you're shy, don't pretend to be gregarious. Of course you won't be a perfect fit for each and every client, but that shouldn't be your goal. When you try too hard to be likable to everyone who comes through your door, you end up being unlikable to most.
Practicing the finer points of client retention is critical for all service professionals, accountants included. CPA websites, social media sites, and having a warm, genuine personality are truly critical when trying to keep clients. Put your greatest efforts into the clients who make you the most money and you should find yourself with a solid client base and a reliable revenue stream.